1. Are You Speaking Your Patients' Language?

This presentation deals with the issues that come up in a dental office that pose challenges to staff and dentist. Many times the issues at hand have as much to do with the way we communicate as they do the topic itself. In this program, the focus is on two particular areas of interest-- 1. the behaviorial styles of people and how they can provide us guidance in our communications with patients and 2. the unspoken "hidden agenda" that prevents us from addressing the actual issues that patients may have. Role playing will provide realistic office situations with discussion of how to view them in a new way to facilitate communication. Often humorous and always stimulating, these examples are the springboards for the audience to see new ways of making patients feel more welcome, better understood and more loyal to the practice.

2. The Four Lines and Shortcut Clues

This 2-3 hour program is entertaining, insightful and practical, if your goal is to better understand how you communicate with others. Aspects of human behavior are described in ways that enable all participants to
understand through humor and realism the factors that may be preventing effective communications between you. The Shortcut Clues are remarkably straightforward techniques for improving the quality of communica- tions based on information that all people provide through their normal behaviors. This program is particularly beneficial for work groups, but is equally useful to individuals for their understanding of family dynamics or personal relationships.

3. Achieving Results Through Effective Relationships

This is the extended program that builds off the above shorter version. The material is adequate for either a full day or two full days, although it can be modified as time permits. In this presentation, the styles of people's behavior is probed more extensively and all participants will learn much about themselves and the others in their lives. Groups, in particular work groups, will find the tools described in this program to be remarkably helpful in understanding those around you and this understanding will lead to a far greater ease of cooperation and communication. The program is participation, with the emphasis on individual or small group processes. This is not intended to be solely for workgroups, though. Couples will find this to be invaluable in creating new avenues of communicating with each other and creating richer understandings of that most important person in your life.

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