PSILENT PRODUCTIONS
Dr. Greg Psaltis
5925 Sleepy Hollow Lane N.E.
Olympia, WA 98516
Phone and FAX: (360) 413-5760
e-mail: drpsaltis@orcalink.com
Website: www.psaltis.info
What Do Patients Really Want?
I. We all provide the “best care” we can
A. How do we define “best care?”
1. Is the Team on the same page?
2. Has the doctor made his/her definition clear to all?
3. How has this evolved, or is it always “the same?”
B. For whom is it really “the best?”
1. Is it for the doctor’s well-being?
2. Have patient needs been considered?
C. Is it technically oriented or relationship oriented?
1. Is the practice driven by clinical excellence?
2. How would clients describe the practice’s strength?
3. Do we sacrifice relationship for technical excellence?
D. Who is responsible for “best care?”
1. The doctors
2. The hygienists
3. The assistants
4. The business manager
5. The scheduler/greeter
II. Getting accurate feedback from patients
A. Survey your own clients
B. Notice what you, yourself, like at other offices
C. Read surveys or articles in journals
D. Ask the Team
III. Learning about patients’ needs and wants
A. What do patients like about their dental practices
B. What would patients change dental practices
What Do Patients Like
About Dental Practices?
In the spaces below, write your ideas for the Top Ten aspects of a Dental
Practice that 22,000 surveyed patients liked. In the 1-5 area, rate your
own achievement in the particular area you have predicted, with 1= not at
all and 5= perfect, ideal.
1. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
2.________________________________________________________________________________________________________________________________
(1 2 3 4 5)
3. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
4. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
5. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
6. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
7. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
8. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
9. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
10. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
Total score: _______________
How Would Patients
Improve Dental Practices?
In the spaces below, write your ideas for the Top Ten ways 22,000 surveyed
patients would improve a Dental Practice. In the 1-5 area, rate your own
achievement in the particular area you have predicted, with 1= not at all
and 5= perfect, ideal.
1. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
2.________________________________________________________________________________________________________________________________
(1 2 3 4 5)
3. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
4. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
5. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
6. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
7. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
8. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
9. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
10. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
Total score: _______________
The Top Ten Things
That Patients Liked About
Their Dental Practice**
In the spaces below, write the actual answers given by 22,000 surveyed patients
about what they “liked about their dental practice.” In the 1-5 area, rate
your own achievement in the particular area, with 1= not at all and 5= perfect,
ideal.
1. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
2.________________________________________________________________________________________________________________________________
(1 2 3 4 5)
3. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
4. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
5. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
6. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
7. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
8. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
9. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
10. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
Total score: _______________
**From Larry Wintersteen and Associates (800) 581-8181
The Top Ten Ways
That Patients Would Change
The Dental Practice**
In the spaces below, write the actual answers given by 22,000 surveyed patients
about how they would “change the dental practice.” In the 1-5 area, rate
your own achievement in the particular area, with 1= not at all and 5= perfect,
ideal.
1. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
2.________________________________________________________________________________________________________________________________
(1 2 3 4 5)
3. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
4. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
5. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
6. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
7. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
8. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
9. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
10. ________________________________________________________________________________________________________________________________
(1 2 3 4 5)
Total score: _______________
**From Larry Wintersteen and Associates (800) 581-8181